Ref: #51587

Application Specialist Support – L2

• Practice Cloud & Infrastructure

• Technologies Infrastructure & Cloud

• Location Geneva, Switzerland

• Type Contract

Role: Application Specialist Support - L2
Location: Near Geneva
Duration: 12 Months + Extension
Start Date: Immediate

Project and Mission:

The Venue Management Application Support Specialist will be required to assist with venue/stadia system-related enquiries and problems, diagnosing issues and identifying root causes, and then either solving them or passing them on to the relevant people (in-house or external resolution teams).

The Venue Management Application Support Specialist will work closely with the Venue Services product owner to make him aware of users’ feedback and system modifications requested by business users as part of the continual service improvement process.

The Venue Management Application Support Specialist will be working in customer premise (on-site)
 

Key responsibilities:
System configuration and implementation. Setups and mandatory data for systems to operate.
Administration, maintenance and support for existing systems and applications

• Ensuring efficient coordination, professional implementation, and activation of the following platforms order to meet all business requirements:
  • VISTA manager, VISTA Designer
  • Site Visit report
  • FAME Venue reports
  • ERT
  • Activity Plan
• Ensuring constant communication with business users (including passing details of any required changes to the appropriate teams).
• Acting as a point of reference for all users maintaining working knowledge of the various solutions.

Events (may require travels)

• Setup or support setup/configuration activities before and after events for ICT solutions used on events.
• Onsite support activities, applying the ICT event concept.

Troubleshooting in coordination with resolution groups

• Providing secondlevel support, ensuring that cases are handled well and quickly resolved.

Documentation, training

• Producing and maintaining training related documentation, including ad hoc training and configuration documentation.
• Training staff and assisting them with business processes for existing applications.

Customer support

• Acting as a key point of contact for calls escalated by the service desk team.
• Ensuring that all incident logs are managed, resolved and dispatched in a timely manner and to a high standard.

Requirements:
Experience required:
from 1 to 3 years as Application Support - Level 2 specialist

 

Languages:

French / Advanced

English / Proficient

Other / Any other language a plus

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