Ref: #66443

Director, QA

Practice Development & Integration
Technologies Development Skills
Location New York, United States
Salary NON 170,000
Type Permanent

ESSENTIAL DUTIES & RESPONSIBILITIES

Leadership & Strategy:

Develop and implement QA strategies, standards, and best practices.
Lead and manage onshore/offshore QA teams, including automation engineers, manual testers, and quality analysts.
Define key performance indicators (KPIs) to track and enhance quality processes, efficiency, and team productivity.
Foster a culture of continuous learning through training, certifications, and knowledge sharing.

Quality Assurance Processes:

Establish and integrate QA processes, standards, and best practices within the software development lifecycle (SDLC).
Ensure test plans, strategies, and automation frameworks align with modern methodologies such as Agile, DevOps, and CI/CD.
Promote the use of automated testing tools and frameworks to improve test coverage, efficiency, and reliability.
Oversee defect triage processes, working closely with development and product teams for timely issue resolution.

Product & Risk Management:

Implement robust testing and user acceptance testing (UAT) processes, incorporating real user feedback for optimal product performance.
Ensure compliance with digital platform industry standards, including WCAG (accessibility), GDPR/CCPA (data privacy), and security best practices.
Support large-scale, high-traffic applications by ensuring QA processes address scalability, security, and performance requirements.

Innovation & Continuous Improvement:

Stay ahead of emerging trends in QA, testing tools, and methodologies, incorporating innovations to improve quality.
Lead initiatives to enhance test strategies, increase automation, and optimize overall quality engineering efficiency.
Develop frameworks for automated testing, performance monitoring, and reporting.

Vendor Management:

Manage relationships with external QA vendors, ensuring alignment with company objectives.
Evaluate and select software testing tools and automation frameworks that best fit the organization's needs.

QUALIFICATIONS

Experience & Knowledge Areas:

Required:

10+ years of experience in software quality assurance, including 3+ years in a leadership role.
Proven expertise in managing large-scale QA teams, with a focus on automation, performance, and security testing.
Strong understanding of testing methodologies, tools (e.g., Selenium, JIRA, TestRail), and frameworks (e.g., Agile, DevOps, CI/CD).
Deep knowledge of software development lifecycles and the role of QA in continuous delivery models.
Exceptional leadership, communication, and collaboration skills with a history of building high-performing teams.

Education & Certifications:

Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.

Required Skills:

Strategic thinker with strong problem-solving abilities and a results-driven mindset.
Excellent communication skills, capable of clearly presenting technical concepts to both technical and non-technical stakeholders.
Highly organized with strong time management, prioritization, and multitasking skills.
Proven ability to develop and maintain strong cross-functional relationships both internally and externally.