IT Service Desk Technician

• Practice Cloud & Infrastructure

• Technologies Infrastructure & Cloud

• Location New York, United States

• Type Contract

Job Title: IT Service Desk Technician

Role:
Our FinTech client is seeking a IT Service Desk Technician to join their team in Manhattan.

As a member of the Corporate IT team, you will have the opportunity to create a seamless experience for end-users in multiple offices around the world, research and deploy new tools and services and solve hard problems.

Qualifications

• Exceptional customer service, attention to detail, interpersonal, oral and written communication skills
• Ability to work independently, multi-task and establish priorities while having a passion to help people and to learn and improve IT in an innovative manner
• Proficient in both macOS and Windows operating system and hardware troubleshooting
• Strong analytical, problem-solving, organizational, and planning skills
• Web conferencing knowledge (tools such as Zoom, Microsoft Teams etc...)
• Experience with Okta and back-office applications (SSO, Okta, G Suite / Google Workplace, Microsoft Office, Microsoft Intune and Jamf Pro etc...)
• Creating updating, and maintaining end-user facing knowledge based articles
• Maintaining infrastructure documentation, including diagrams and configurations

Preferred

• Networking knowledge and experience (e.g. Meraki, Cisco)
• Experience working with third-party hardware and software and procurement practices

• share
• 
• 
• 
•