Job Description (JD)
IT Application support
Purpose of Role:
We are recruiting for an IT application support role to help support the business in using several key applications, the main one being Oracle Fusion. We are expanding our support team to help support the business in taking full advantage of the system as well as help answer issues and queries when they arrive.
The successful candidate will have Oracle fusion experience, ideally worked in a support role for the system. The candidate will have experience in customer services and determination to problem solve and support users of all levels.
You will work closely with the rest of the IT team and act as first line support for Oracle and some minor systems, you will work closely with our support and development partner who handle the complex project work on Oracle. You may be needed to help support the business on some general IT support work, but this is mostly outsourced now so it will be general IT advice or pointing them in the right direction for the correct support team.
You will also support the identification, management and integration of any additional IT Applications that may be needed in the future by working with the end users to elicit requirements and help on project work.
Oracle specific support tasks
The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive. The Job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary.
All candidates are subject to security and identity checks prior to taking up post.
All external candidates are subject to 6 months probation. Internal candidates are subject to probation if they have not already served a probationary period within GFSL.
All staff are required to declare whether they are a member of a group or organisation which the Prison Service consider to be racist.
Skills and Abilities
Other Attributes and other requirements