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Ref: #52781

Oracle Cloud Payroll support consultant (January 2023 start)

NV are urgently looking an Oracle Cloud Payroll consultant for a support role starting in January

Main Duties & Responsibilities

In addition to the above overall responsibilities, you will be responsible for:

  • Managing the Oracle Payroll support for the customer including request fulfilment, Incident Management, Problem Management and Change
  • As appropriate undertake root cause analysis of customer issues raised, apply fix as necessary and manage through to resolution
  • Managing expectations with the customer through change and/or issue life cycle
  • Manage the team of support consultants and graduates, providing both line management as well as support and guidance in their technical development in support
  • Working with the customer to identify and document business requirements
  • Supporting the design of the technological solution for the customer and ensure best practice approaches, tools and templates are used, and manage the team to deliver high quality solutions and services.
  • Overseeing Oracle SRs ensuring they are managed and chased appropriately with Oracle
  • Assist the sales team in pre-sales activities and tender responses
  • Establish strong and effective relationships with both internal and external customers
  • Proactive articulation of appropriate system enhancements and process workaround solutions
  • Fully document all solutions developed
  • Supporting the customer through testing activities
  • Stay up to date with the Oracle payroll roadmap, new functionality, and releases
  • Attend both internal and external meetings and follow up on agreed actions in a timely manner.



Person Specification - Knowledge/Experience/Skills/Qualities:


  • Excellent knowledge of a wide range of modules in the Oracle HCM suite but particularly payroll
  • Has a positive/can do approach
  • Passionate about the customer experience
  • Takes ownership and accountability of the work they do
  • Ability to work across multiple deliverables
  • Well - organised and structured in approach
  • Demonstrates tenacity to overcome challenges and see an issue or piece of work through to the end
  • Excellent attention to detail
  • Excellent written and verbal communication skills
  • Excellent analytical skills
  • Excellent customer/relationship management skills




  • Knowledge and experience of Oracle Cloud time and labour (OTL)
  • A background in HR or payroll
  • Experience of leading a support of consulting team
  • Experience of ITIL fundamentals: Incident, Problem, Change and Release Management
  • Project Management experience
  • Process improvement experience
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