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Ref: #61201

SAP EWM Support role

  • Practice SAP

  • Technologies SAP Technology Jobs

  • Location Remote, Portugal

  • Type Contract

Overall Responsibilities:
The SAP support analyst will triage and resolve incidents, conducting root cause analysis, communicate with stakeholders, and maintain documentation to ensure the smooth functioning of the SAP system. It can also help on defined project activities (ex. Testing)

Main Tasks
Incident Triage: Assess and prioritize incoming incidents reported by end-users or identified through system monitoring.
Troubleshooting and Root Cause Analysis: Investigate and diagnose the underlying causes of incidents by analyzing system logs, error messages, and relevant data. Identify the root cause of the issue and propose appropriate solutions or workarounds.
Incident Resolution: Take necessary actions to resolve incidents promptly and effectively. This may involve applying system configurations, executing fixes, implementing patches, or coordinating with other teams or vendors for assistance.
Documentation and Knowledge Management: Document incident details, solutions, and workarounds in a knowledge base or incident management system. Ensure accurate and up-to-date documentation to facilitate future incident handling and knowledge sharing within the support team and with end-users.
Reporting to:
Team Lead
Requirements:
At least 4 years experience
Good understanding of the integration between EWM and the other modules of S4HANA, namely: PP-PI, QM, IM, SD and PM
Hands on experience in the key SAP S/4 functionalities EWM ideally in pharma environment, including SAP configuration
Strong analytical & problem solving skills.
Excellent interpersonal, oral and written communication.
Good English communication skills
Team player, able to share knowledge and support colleagues
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