Ref: #56398

SAP Issue to Resolution Consultant

  • Practice SAP

  • Technologies SAP Technology Jobs

  • Location Switzerland, Switzerland

  • Type Contract

Your responsibilities:
  • Defines the technical IS solution and ensures alignment with other modules and surrounding IS applications through cooperation and collaboration across IS solution architects and IS delivery units.
  • Engages in requirement engineering to decide which requirements are covered by available standard functionalities, for which functionalities enhancements are needed and for which functionalities workarounds are accepted.
  • Supports validation and prioritization of incoming business demand in collaboration with the relevant IS Business Analyst, IS Service Manager, IS Application Manager and/or Global IS Domain Architect.
  • Be responsible for translating the functional design into technical specifications, review and sign off the functional and technical use case specifications.
  • Communicate the technical specifications to the developers.
  • Formulate rules, principles and guidelines to guide the development of the technical solutions.
  • Determine non-functional requirements and ensure service/ solution operation standards are considered accordingly.
  • Keeps knowledge up to date regarding new and emerging IS technology and IS industry practices, bringing learning into within in the scope of the relevant IS solutions.
  • Collaborates with users in projects and problem management to maintain, develop and deploy the best feasible and most cost efficient IS solutions/services for the business.
  • Ensures manuals for users are created to describe the operating procedures.
  • Consults, gives advice and supports the installation of new IS solutions/services, or the changing of existing IS solutions/services.
1 | ERP Solution Architect Issue-to-Resolution
Consults the users to identify and learn about current procedures and to clarify further requirements.
Supports the installation, management, maintenance, and optimization of all IS processes related to the area of
Provides guidance to IS project management and IS delivery unit team in how to utilize IS application/solution standards
(e.g. SAP) effectively.
Communicates project delivery related decision demand towards project and S/4 Service management in collaboration with Global IS Domain Architect to ensure resolution and avoid delivery issues.
Commits and contributes to common result oriented collaboration with the various business processes IS architectural domains as well as the various enterprise technology IS architecture domains. For assigned tasks, executes all actions in IS processes according to agreed specification.
In concert with the Global IS Domain Architect ensures that IS solution/service-related standards are considered accordingly.
Provides support to temporary work teams, guiding and monitoring task completion, sharing expert knowledge and advice with/without carrying line responsibility.
Living core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your background:
  1. Master’s/Bachelor’s Degree in of Engineering in Computer science (preferred) or related discipline.
  2. Minimum of 10+ years of experience within Information Technology industry where 8+ years of solution architecture experience across various IT areas with focus in the areas of Issue-to-Resolution (S/4 Service management), particularly & 3+ years of solution architecture experience of global Integration projects.
  3. Minimum 5+ years of team lead experience coordinating onsite & offshore teams (Functional & ABAP up to 20 persons).
  4. Practical implementation experience with integration software/tools: BizTalk and/or MuleSoft.
  5. Practical implementation experience with SAP CRM (Service preferred).
  6. Practical implementation experience with SAP Customer Service.
  7. Certification in S/4 HANA, and/or other SAP Solutions. especially in the focus areas highlighted.
  8. SAP ABAP programming and SAP ALE- IDOC experience (preferred).
  9. International work experience in different countries/ cultures.
  10. Proven experience implementing SAP best practices, especially for smooth transition for carving out a business division from current SAP landscape to a different one.
  11. Highly adept at bridging, translating and integrating business with IT, and converting business requirements into IT solutions.
  12. Ability to provide leadership to ensure effective solutions that drive business value are created and implemented, in an environment of virtual teams.
  13. Awareness of latest technology, developments and offerings from SAP and their future direction.
  14. Able to sort through complex issues and make timely decisions.
  15. Ability to generate new ideas, challenge status quo, take risks, support change and foster innovation.
  16. Fluent English language and good interpersonal and communication skills, ability to effectively communicate with business and IT stakeholders.
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