Ref: #63131

Senior Service Desk Technician

  • Practice Business Applications

  • Technologies Microsoft Dynamics Jobs

  • Location Tallassee, United States

  • Salary NON 65,000

  • Type Permanent

Senior Service Desk Technician | Tallassee, AL or Duluth, GA | Hybrid | Up to $65,000.00 / Year
 

Searching for a Sr. Service Desk Technician to support the help desk of a large manufacturing & engineering firm in Tallassee, AL.
 

Essential Requirements:

 

  • Support equipment, software, and connectivity for Windows workstations, PDAs, PCs, Macintosh and printers, LAN, AV, Video conferencing, and MS Teams calling.
  • Provide troubleshooting for Microsoft Office and other business applications.
  • Troubleshoot VPN connections, network printers, email setup, and connectivity issues and escalate tickets to tier 3 as needed.
  • Responds to standard requests for service by providing information to enable fulfillment. Promptly allocates unresolved calls as appropriate.
  • Manage IT inventory, licenses, services, and support incidents; log real-time written journal entries documenting actions taken on all ticket requests.
  • Troubleshoots and restores routine technical service and equipment troubles by analyzing, identifying, and diagnosing faults and symptoms using established processes and procedures
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