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Ref: #66919
ServiceNow Business Analyst
Description:
Customer is delivering change with the ServiceNow product through the Agile Methodology process and will be using ServiceNow Demand Management, Agile Development, Release / Change to manage the Change
Role Type: Perm
Start Date: ASAP
Salary: Day £50,000 - £60,000 +benefits
Location: hybrid (60% remote) - offices in either London, Bristol, York or Norwich
Tasks Description:
In this role, you will be responsible for working with the Demand Manager to:
- Break requirements down submitted through the Demand / Ideation process into user stories suitable for iterative, incremental development.
- Create roadmaps based on approved demands and monitor progress against plans.
- Provide any key communications / reporting based on progress.
- Be an interface between the Development teams and wider business. Work with various boards eg Demand Board, Technical Governance Board to ensure the designs / stories chosen meet the necessary platform and governance.
- Our team is split between permanent members of staff and therefore involves good stakeholder management. Experience with different stakeholder groups would be expected.
Essential Skills/Experience Description:
- A ServiceNow expert, with an understanding of the Now Platform capabilities.
- Good experience with the IT modules, Sourcing & Procurement Ops modules, Accounts Payable modules, HRSD module, Financial Service Operations (FSO) modules.
- Familiarity with Agile, SAFe, or DevOps methodologies, with awareness of ITILv3 Framework.
- Experience working with third-party software partners.
- Strong engagement, communication, and facilitation skills, including an excitement for the process of motivating and aligning stakeholders
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