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Ref: #67922
UC Engineer
• Lead system-level configuration, administration and maintenance of Microsoft
Teams Meetings and MTRs, Microsoft Teams Calling, Cisco Collaboration Suite,
Microsoft Teams Chat, Webex Cloud, Cisco and Poly Endpoints.
• Integration, testing, deployment, monitoring, maintenance, and upgrades of
Unified Communications technologies in a multi-regional geo-redundant
architecture.
• Assist with AV design, planning and deployment of AV standards for conference
rooms in new building and office expansions
• Support system-level configuration, administration and maintenance of
Microsoft Teams Meetings and Rooms, Microsoft Teams Calling, CVI, Cisco
Webex Cloud, Cisco and Poly Endpoints.
• Prepare and maintain documentation and SOP detailing the configuration of
deployed solutions.
• Provide advanced support, troubleshoot, and resolve L3 tickets and critical
incidents related to telecom, voice, video, and network issues.
• As a domain specialist, the role involves being an escalation point for our Global
IT Helpdesk.
• Lead OCM activities such as host brown bag sessions for user trainings, conduct
regular knowledge transfer sessions for L1/L2 support teams and prepare
training material.
• Provide support to VIPs and effectively collaborate with Executives and Executive
admins.
Role Type: Contract
Term: 12 month extendable
Start Date: ASAP
Salary: negotiable
Location/Language: Munich / English
Contact: fraser.dene@next-ventures.com
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