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Ref: #59844

Workday HCM Consultant

  • Practice SAP

  • Technologies Workday

  • Location London, United Kingdom

  • Type Permanent

Role: Workday HCM Consultant

Location: London, UK (5days/week On-Site)

Job Type: Permanent

  • Provide expert post-production support for HR operations in Workday HCM, covering Recruitment, Absence, Time Tracking, Learning, Talent Management, and Payroll modules
  • Configure modules to align with HR requirements using deep knowledge
  • Collaborate closely with client HR teams to understand unique needs and resolve support requests
  • Participate in strategic road mapping services to enhance Workday experience
  • Develop and support projects with customized documentation, functional and technical specifications, test cases, knowledge transfer documentation, and user training documents
  • Understanding of ITIL framework and SLAs, emphasizing Change, Release, Problem, and Incident Management
  • Experience handling all priority-based tickets and adherence to SLAs and escalation processes
  • Maintain a 24/7 service mindset
  • Commitment to getting the business back on track, whatever it takes
  • Willingness to travel within the UK/EU for assignments
  • Strong interpersonal skills to handle client escalations effectively
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