ServiceNow FSO Disputes Manager

• Practice Cloud & Infrastructure

• Technologies ServiceNow

• Location Texas, United States

• Type Contract

ServiceNow FSO Disputes Management Consultant – Freelance Contract

• Duration: 2 years

• Location: Fully remote – USA

The Role
We are seeking an experienced ServiceNow Consultant to support a long-term Financial Services Operations (FSO) implementation, specialising in Disputes Management within the banking sector.

Key Requirements

• Strong hands-on experience with ServiceNow FSO Disputes Management.

• Proven ServiceNow Customer Service Management (CSM) experience.

• Previous banking or financial services industry experience, ideally within disputes, chargebacks or payment operations.

• Experience configuring and implementing ServiceNow workflows, integrations and business processes.

• Ability to work closely with technical teams and business stakeholders to deliver solutions aligned with banking requirements.

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