Ref: #61805

SAP Service Delivery Manager

  • Practice SAP

  • Technologies SAP Technology Jobs

  • Location North Brabant, Netherlands

  • Type Contract

A client I work very closely with is currently searching for a an SAP service delivery manager. The ideal candidate will have a strong experience in managing Service Delivery for SAP projects among other enterprise applications.

You will be required on-site two days per week in North Brabant. Also, Dutch fluency is mandatory for this position. 

Please find below the job spec for the vacancy.
 
  1. Manage IT Landscape consisting of SAP, Microsoft and other Enterprise Applications for AMS (Application Maintenance & Support) service delivery
  2. End to End accountability with managing the Service Delivery
  3. Improve and execute all the ITSM processes (Incident, Service Request, Change, Release etc) for all Enterprise Applications
  4. Achieve SLAs as committed to the business
  5. Lead Major Incidents for IT Landscape
  6. manage and lead the team of all technical, functional support analysts towards the SLA targets
  7. coordinate with the 3rd party Application Management Service Desk (3rd line support).
  8. Manage the strategic partner for the global support including partner management, SLA achievement and performance management.
  9. The candidate must have SAP service delivery experience of minimum 5 years
Please contact luca@next-ventures.com to register your interest.

 
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