Senior ServiceNow ITSM Developer

• Practice Cloud & Infrastructure

• Technologies ServiceNow

• Location New York, United States

• Type Contract

I’m currently hiring for an ITSM Developer / ServiceNow Developer to support a major technology programme with a leading financial services organisation in New York.

This is a 6-month contract, working hybrid in NYC, focused on ServiceNow development, ITSM tooling, CMDB integration, and supporting the transition to a new service management platform.

The role will involve:

• Designing, developing, and implementing solutions on the ServiceNow platform
• Supporting integrations between ServiceNow, Device42 CMDB, and wider ITSM tools
• Building workflows, UI policies, business rules, client scripts, and automation
• Working with REST/SOAP APIs and enterprise integrations
• Supporting ITSM processes across change, configuration, asset, and service management
• Collaborating with IT, business stakeholders, vendors, and delivery teams
• Producing clear technical documentation and supporting platform improvements

Ideal background:

• Strong hands-on ServiceNow development experience
• Good knowledge of ITSM processes and ITIL principles
• JavaScript, HTML, CSS, REST/SOAP web services
• Experience with CI/CD, GitHub, SonarQube, or similar DevOps tooling
• Exposure to CMDB, Device42, JSM, BMC, ServiceNow, or enterprise asset/configuration tooling
• Strong communication skills and the ability to work with both technical and non-technical stakeholders
• Financial services experience would be highly beneficial

This is a strong opportunity for someone who enjoys hands-on ServiceNow delivery, integration work, and helping shape a modern ITSM environment within a fast-moving technology team.

Location: Hybrid, New York City
Contract: 6 months
Role: ITSM Developer / ServiceNow Developer

Please message me directly if this could be of interest, or feel free to share with anyone in your network who may be suitable.

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